Refunds and cancelling

Cancel any time

You can cancel Premium at any time from the Premium page ("Manage subscription"). You keep Premium until the end of the month you've paid for, and you won't be charged again.

Your 14-day cancellation right

When you buy online, the law usually gives you 14 days to change your mind. Premium is streamed digital content, so the rules are different:

• When you subscribe, you expressly ask us to start Premium straight away, and you acknowledge that you lose your right to cancel for a refund once you start using it. You tick a box to confirm this before you pay.
• If you haven't played anything with Premium yet, you can still cancel within 14 days of subscribing and we'll refund you in full. Email info@sonikoo.com from the address on your account.

Later months

We don't refund part-months after a renewal. If something has gone wrong, for example you were charged twice or Premium wasn't working, contact us and we'll put it right.

How refunds are paid

Refunds go back to the card you paid with, normally within 5 to 10 working days.

Your other rights

This policy doesn't affect your legal rights, for example if the service isn't as described or doesn't work properly.

Last updated 21 October 2026.